Effective date: 18 December 2025
Last updated: 24 December 2025

This Privacy Policy explains how Seto Pixel collects, uses, stores, protects, and shares information when the website is accessed, communication takes place, or services are used. Seto Pixel is registered in Nepal and delivers digital marketing, outsourcing, and related services to clients in Australia, the United Kingdom, and other international markets. As operations involve cross-border clients, efforts are made to comply with applicable privacy, electronic transaction, and consumer protection laws of Nepal, while also respecting reasonable privacy expectations in jurisdictions such as Australia and the UK.

By accessing the website, submitting forms, contacting Seto Pixel, or engaging services, you confirm that this Privacy Policy has been read and understood and that information may be collected and used in accordance with it. If you do not agree with this policy, the website and services should not be used.

Seto Pixel may collect information that is voluntarily provided through website forms, email, phone calls, messaging platforms, or other communication channels. This may include personal and business details such as name, company name, role or job title, email address, phone number, business address, website links, project requirements, service enquiries, and messages shared during communication. When services are engaged, additional information may be collected for preparing proposals, entering agreements, issuing invoices, and maintaining client and accounting records. Sensitive personal data such as government identification numbers, banking login credentials, passwords, PINs, or one-time passcodes are not requested through website forms or email. If such information is shared voluntarily, it is done at the sender’s own risk.

Certain technical and usage information may be collected automatically when the website is visited. This can include IP address, approximate geographic location, browser type, device information, operating system, referral source, pages viewed, time spent on pages, and interaction data. This information is used to monitor website performance, improve user experience, maintain security, and detect technical issues or misuse. Some of this information may be collected through cookies or similar technologies, which are explained separately in the Cookie Policy.

Limited or aggregated information may also be received from third-party platforms when advertisements, analytics tools, or social media profiles are interacted with. These platforms may include search engines, advertising networks, and social media services. Information received from these sources is generally used to understand traffic trends, campaign performance, and audience engagement and is handled in line with this Privacy Policy and the policies of those platforms.

Information collected is used to respond to enquiries, communicate with clients, prepare proposals, deliver and manage services, issue invoices, process payments, provide customer support, and maintain operational and legal records. Information may also be used to improve services, enhance website functionality, ensure security, and send service-related updates. Promotional or marketing communications may be sent where permitted, and such communications can be opted out of at any time. Essential service or administrative communications may still be sent even if marketing messages are declined.

As Seto Pixel operates from Nepal while serving international clients, personal information is processed under different lawful bases depending on the context. These may include consent, contractual necessity, legitimate business interests such as service improvement and security, and compliance with legal obligations. Relevant Nepalese laws include the Privacy Act, 2075 and the Electronic Transactions Act, 2063, alongside general principles of fair and responsible data handling.

Personal information is not sold as part of Seto Pixel’s business practices. Information may be shared with trusted third-party service providers where necessary to operate the business and deliver services. This may include website hosting providers, analytics tools, communication platforms, CRM systems, accounting software, and payment processors. These providers are expected to use the information only for providing their services and to apply appropriate security measures. Information may also be disclosed where required by law, court order, or lawful authority, or where necessary to protect rights, prevent fraud, or address security concerns. In the event of business restructuring, merger, or asset transfer, information may be transferred subject to reasonable safeguards.

Payments for services are generally processed through third-party payment providers. Transaction details such as payment status, amount, and reference may be received for record-keeping, but full payment card details are not intended to be stored on Seto Pixel systems. Payment providers handle payment information under their own privacy and security policies, which apply alongside this Privacy Policy.

Reasonable administrative, technical, and organisational measures are used to protect information from unauthorised access, loss, misuse, or alteration. Despite these safeguards, no online system or electronic transmission can be guaranteed as completely secure. Responsibility also lies with users to protect their own devices, accounts, and communication channels.

Personal information is retained only for as long as required to fulfill the purposes outlined in this policy, including service delivery, accounting, legal compliance, and dispute resolution. Retention periods vary depending on the nature of the information and applicable legal requirements. When information is no longer needed, reasonable steps are taken to delete, anonymise, or securely dispose of it.

Depending on location and applicable law, rights may exist to request access to personal information, request corrections, request deletion where legally permitted, object to certain processing activities, or withdraw consent where applicable. Requests can be made by contacting hr@setopixel.com. Identity verification may be required before fulfilling certain requests, and some requests may be limited by legal or operational obligations.

The website and services are intended for businesses and general audiences and are not designed for children. Personal information from children is not knowingly collected. If it is believed that a child has provided personal information, appropriate steps will be taken to remove or address that information.

This Privacy Policy may be updated from time to time to reflect changes in business practices, technology, or legal requirements. Updated versions will be posted on this page with a revised “Last updated” date. Regular review of this policy is encouraged to remain informed.

For questions, concerns, or requests relating to privacy practices or this policy, contact can be made at hr@setopixel.com.